How do I set up an account? (New Customers)
- If you are new to Jewelry Television®, follow these instructions. If you have purchased from our television programs but have never registered with the Jewelry Television® website, follow the next set of instructions.
- Go to the My Account page. Look under the “New Customer” section and click on the “Create Account,” button.
- Complete the form on the registration page. All spaces with red dots are required for registration. Please note, the option to receive the free Jewelry Television® newsletter is already checked. If you do not want to receive this free newsletter, please click in box to remove check.
- Once the registration is completed, click on the “Next” button at bottom of page. Now you can review your information and make changes to a specific category by selecting the “Edit” button in that section.
- If you plan to participate in auctions, this would be a good time to enter a credit card under “Billing Information.”
- If you make any changes, please select the “Update” button when finished. Now you can shop the site using top or side navigation, or you can choose to “Logout.”
Note: If you need to talk with a Customer Care Representative, please call (800) 550-8393. So that we may assist you better, please have your Order Number and/or Customer ID readily available when you contact us.
Account Setup for Television Broadcast Customers
- If you have purchased from our television programs but have never registered with Jewelry Television® online, please go to the My Account page and look under the “Television Broadcast Customers” section. Click on “Setup Online Account.”
- You will be directed to a “Setup Online Account” page. Please enter your phone number with area code and email address. For your identity protection, we will attempt to verify this information with your current broadcast account.
- If we can match the information, your online account will be activated and we’ll automatically send you an email containing a password for your online account. (You can change this password the first time you sign in by simply visiting My Account.)
- If we are unable to match your information, you will need to call Customer Care at (800) 550-8393 to complete your account activation.
How do I edit My Account information?
- Choose My Account from the menu across the top of the page.
- Sign in using your email address and password. If you have forgotten your password, there is a section in My Account below the sign-in that will help you recover your password. (Find Password)
- Once you have signed in, you will be taken to your “Account Details” page (see example below). Choose “edit” on the right hand side of the page next to the information you wish to change
- Now you can update address, phone, email, password and billing information. To save your changes, be sure to select “Update” at the bottom of the page.
Note: If you need to talk with a Customer Care Representative, please call (800) 550-8393. So that we may assist you better, please have your Order Number and/or Customer ID readily available when you contact us. (See My Account for Customer ID and Order History).
Can you change my account information?
For your protection, we are unable to make changes to your contact information via email (billing address, telephone number, email address, etc.). You can talk with a Customer Care Representative and make changes over the phone. Please call (800) 550-8393. So that we may assist you better, please have your Customer ID readily available when you contact us.
(See My Account for Customer ID and Order History).
Tips on contacting Customer Care
When contacting Customer Care, please provide details directly related to your concern such as order number, customer number, telephone number, or item number. This will make it easier for us to effectively respond to your request.
|
|