- Click on Auctions in the menu bar at the top of any of our pages. You can also bookmark this page by going to www.jtv.com/auctions and save this to your "Favorites."
- Choose the type of auction you're interested in from the list. Choose from many options, including "Ending Soon", "Just Listed", Lowest Bid, etc., or choose from the navigation options in the left column.
- Click on auctions of interest to view product descriptions. From this page, you can learn product details, current bid, bid history, and other information.
- Bidding is as easy as selecting the “Bid” button. This automatically enters your bid at the next bidding increment. Before bidding, you can increase the amount of your bid by scrolling down to your desired amount (click on the arrow in the drop-down box to choose your bid amount).
- If this is your first time bidding, you will be asked to complete a simple registration form, agree to the Auction Terms and Conditions, and provide a credit card for billing purposes. (Please note: Once entered, bids cannot be cancelled.)
- Maximum Bid feature. You can also take advantage of Maximum bidding using our auto bidder. With maximum bidding, you select the most you are willing to pay for an item from the "Your Bid" dropdown box, then select the "Max bid using auto bidder" button, then click on the "bid" button. A maximum bid automatically increases your current bid, as needed, until it reaches your top bid. Your maximum bid amount is kept secret from other bidders. This option gets you the best deal by only bidding the smallest incremental amount possible to keep your winning status. If the bidding in an auction goes over your maximum bid, you will receive an e-mail notification. Note: Sometimes bid histories will appear in out-of-date-order. This is because bids resulting from use of max bids will show the date and time that the max bid was placed, not subsequent autobids.
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Sign in to My Account. Under "My Auctions", select "Bid History." Find the item you would like to bid on and select the "bid" button located to the upper right of the item. Please note that we are unable to update, edit, remove, or otherwise alter any bid. We also cannot place bids on your behalf.
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You will be notified by email alert if your bid has been exceeded by checking the box on the bidding page that says "I want to be notified when my bid is exceeded".
To ensure receipt of these alerts, please add "acnauction@jewelrytelevision.com" to your email program's address book, or to your list of acceptable email senders ("safe senders" or "white list"), or your notifications may end up in your spam folder. Please note, this is an automated process, and this address does not accept incoming email.
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After an auction closes, an e-mail notification is sent to the winning bidder (unless you have opted out of notifications). If you are the winning bidder, the item will also be listed in your order history. To check your order history, log in to My Account and select "GO" under Order History.
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Please understand that we cannot in good faith cancel bids. When bidding on an item, be aware that you are committing to the purchase of that item. This assures that every bidder will have a fair chance to win. We are unable to update, edit, remove, or otherwise alter any bid. We also cannot place bids on your behalf.
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This situation occurs when a maximum bid has been entered and a subsequent bid (bid amount or maximum bid) is entered that matches the original maximum bid exactly. All bid times are recorded by our auction server to the hundredth of a second. At the close of the auction, the server sorts all of the bids by price and then by the time they were entered. The first high bid to reach the server is the winning bid.
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Please note that our auction site is not technically capable of accepting PayPal, BillMeLater, or other methods of payment at this time. We do accept Visa, MasterCard, Discover, and AmericanExpress.
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As our valued customer and gem and jewelry lover, we want you to be delighted with your purchase. You can bid with confidence, knowing that our auction items are backed with a money-back guarantee. If your winning item is not as described, we will refund the purchase price. Please understand that JTV auctions offer limited quantity items and often one-of-a-kind merchandise at substantial savings to you. In order to pass these deals on to you, some restrictions apply:
- We ask that any returns be made within 30 days of the shipping date.
- Returns received after 30 days will not be accepted.
- Shipping is non-refundable.
- Items that have been re-sized or altered in any way will not be accepted.
- All items must be returned in the original condition and packaging, and must include the invoice/packing slip.
- Please DO NOT remove the tag on the item. Once the tag is removed, we assume you are happy with the item and cannot accept the item for a return.
- Excessive, incomplete or costly return patterns may result in termination of purchasing privileges.
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All Scratch and Dent items are advertised as "non-returnable." The defect in the merchandise is clearly advertised. If the item's defect is greater than advertised, we will allow you to return the item, but Customer Care must verbally authorize returns on all Scratch and Dent items. If you want to return a Scratch and Dent item, you must contact us at (800) 550-8393.
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Please follow the instructions as listed on your invoice/packing slip. Please provide detailed reasons for your return. We cannot be responsible for shipping and proof of delivery on returns; therefore, for your protection, we strongly suggest that you fully insure the package you are returning and use a traceable method of shipping which includes a tracking number so that you can provide proof of delivery if necessary. If you cannot provide proof of delivery for your return, you will not receive credit for that return. After a return is received, an email notification is sent to the email address on file (to change email see My Account). The return will also be listed beneath the original order number in your order history. To check your order history, sign in at My Account and select "GO" under Order History. After we receive your return, we will begin the refund process. Please allow up to 14 business days to receive your refund.
After the transaction is finalized from Jewelry Television® to your financial institution, the financial institution must post it to your account. Generally, this is processed within seven business days. Depending on their policies, posting may take up to thirty (30) days from the date we returned it to your financial institution. Jewelry Television® is not responsible for the posting policies of your financial institution. If you have questions, contact your financial institution directly.
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Packages that are refused by the customer or undeliverable and returned to JTV Auctions will automatically be assessed a 25% restocking fee once package is received.
For any questions or comments please email us at auctions@jtv.com, or call (800) 550-8393.
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