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How do I place an Order?
The instructions below are your step-by-step guide for placing an order.
- Choose A Product
On the Product Details page of the product you'd like to purchase, choose your size (when applicable), whether you want an appraisal (optional), the quantity, and your shipping address (if you don't have an address on file, this will be completed later).
- Add to Cart
Select Add to Cart and the product will be placed in your Shopping Cart. You can go Back to Shopping or begin the checkout process by selecting Proceed to Checkout. Note: Registered customers with correct information on file can bypass the check out and move immediately to the order confirmation page (step 7).
- Shopping Cart
After selecting Proceed to Checkout, you will have the opportunity to Edit Cart Item(s) in your Shopping Cart. You can change the quantity, size, add an optional appraisal, adjust shipping options, or move the product from your Shopping Cart to your Shopping List, for a future purchase reminder. Once you make edits, select Reset and the Shopping Cart should reflect your changes. Note: Items in your Shopping List are not on reserve for you while they are there--it's just a reminder. These items can still sell out.
- Sign In
When all of your updates have been made, select Proceed to Checkout. You will be asked to Sign In using your E-mail address and password. If you are not a registered customer, you may select Continue As New Customer and become a registered member. This will save time on future shopping as well as giving you access to services available only to registered customers. You may also select Continue as Guest and make a purchase without registering.
- Shipping Information
You'll then proceed to the Shipping Information page where you can add an address or select an address you already have on file. Once you complete the shipping information, select Continue to Step 2 to proceed to Payment/Billing Information.
- Payment/Billing Information
On the Payment/Billing Information page, you can select your billing address, method of payment, and enter any promotional codes for discounts or free shipping.
- Enter your address, select one on file (registered customers only), or add a new address by selecting the "new" button in the right hand side of the Billing Address bar.
- Under the Payment Information section, enter your method of payment, select a payment method on file (registered customers only), or add a new payment method by selecting the new button on the right hand side of the Payment Information bar.
- If you have a promotion code, enter the code in the Promotion Code section and then select Apply Code.
- You can also choose to become a registered member by simply inserting a password in the Create An Account section.
- Once your billing/payment information is complete, select Continue to Step 3.
- Order Confirmation
On the Order Confirmation page, review your order information to verify that everything is correct. Double check your billing address, your payment information, your ship-to address, your products (size, quantity), shipping options, and your promotion code(s). After you've confirmed information, select Complete My Order, and you will see the Order Receipt page.
- Confirmation E-mail
Jewelry Television® will send you an E-mail confirmation of your order.
Do I need a different account to order online?
No. You simply need to register on the Jewelry Television® website. Sometimes multiple accounts can be created. If you think you might have more than one account, contact Customer Care at (800) 550-8393.
What if i forget my password?
Access the Password Reminder. Or you can select My Account at top of page. Then select “click here” beneath Forgot Your Password? From the Password Reminder page, enter your email address and the phone number you used when you registered. Jewelry Television® will send your password to your email account.
Payment Options
Jewelry Television® currently accepts Visa, MasterCard, Discover, and American Express. We also accept debit cards backed by any of the previously mentioned companies
How can I check the status of my order?
Select Order Status at top of page. You will be taken to the Order Status page. You have two ways to verify your identity in order to gain access to your order status. You can 1) enter your Order Number and the phone number used to place your last order or 2) enter your Order Number and your Customer ID number, which can be found on the top of the invoice for any previous orders you have placed with Jewelry Television. Click the 'View Order Status' button and Jewelry Television® will provide you with the latest update on your order.
Why is my order on “Hold”?
An order is placed on hold when we do not have the correct billing address for the credit card you provided. This situation can be resolved by contacting Merchant Services at (800) 931-7001. Please give them the address where you receive your statement. Once this is resolved, your order will be released for processing.
Why is my order on “Unable to Authorize”?
An order is placed on “UA” status when we are unable to obtain authorization from your credit card provider. For assistance, please contact our Merchant Services department at (800) 931-7001. Once the authorization is obtained, your order will be released for processing.
What is “Waiting to Ship”?
The “Waiting to Ship” status indicates that your order is being packaged and readied for shipping. An order cannot be cancelled once it has reached this stage.
How/when will my order ship?
Credit Card Orders may take up to 14 business days for shipment. Bank Draft orders (broadcast only) may take up to three to four weeks for shipment.
Standard shipping for all packages will be through various methods. Jewelry Television™ will only ship packages via expedited carrier when a customer asks to expedite their shipping for an additional fee. See shipping chart for the different methods determined by order price.
1. Standard – All package shipped via USPS. Ships within 14 business days.
2. Expedited – Package is shipped via expedited carrier at additional cost of $5.00. Delivers within five business days. Note: Expedited shipping to a P.O. box will ship via USPS.
3. Express – Package is shipped via expedited carrier at additional cost of $10.00. Delivers within three business days. Note: Express shipping to a P.O. box will ship via USPS.
4. International (Canada & Mexico) – Package is shipped via expedited carrier. Delivers within two weeks.
5. International (Other) – Package is shipped via expedited carrier. Ships within two weeks.
*Items addressed to a P.O. box will be shipped via USPS.
*Items addressed to AFB/FPO will be shipped via USPS.
Why haven’t I received my order?
Some items are shipped via USPS. Due to postal regulations, a claim cannot be filed until the USPS has had 21 days to deliver.
If you have still not received your item 21 days past the ship date, please contact Customer Care at (800) 550-8393. They will begin the claim process for you.
When you receive the claim from, please sign it and return it to us. The claim form is a legal, binding document used for our investigation purposes. We will begin processing your refund once we receive this form.
Items with expedited or express shipping are shipped via an expedited carrier. If you have not received your item within 7 business days after the ship date, please contact Customer Care at (800) 550-8393.
Can I cancel an order via email?
Customer Care can cancel your order as long as the order is still being processed. Once it is waiting to ship, you can no longer cancel an order. To cancel, please provide the specific order number for your item.* To locate this number, simply visit the order history section of My Account. A specific order number will be beside each product in the order. You can email this specific number to Customer Care and request cancellation, or you can call Customer Care at (800) 550-8393.
* - When you place an order, you immediately received a general order number in your email confirmation. Each specific product within that order also has a particular order number. This allows us to track that specific product, so you must use the specific item order number when canceling.
How do I apply a coupon to my order?
After you have added an item to your cart (see How do I order merchandise?), and have proceeded to the Checkout screen, you should see a box labeled, “Do you have any coupons to apply to this purchase?” If you have any coupons or discounts, you may apply them by selecting the discount and clicking “recalculate” or by entering your coupon code and clicking “recalculate.” Your subtotal will be adjusted accordingly. After applying any applicable discounts, click “Continue Checkout” to proceed with your order.
Note: Coupon(s) cannot be applied toward payment for auctions.
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