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What is your return policy?
We at Jewelry Television® want you to be completely satisfied with your purchase. If you are not totally satisfied, send it back within 30 days of the original shipment date for an exchange or a refund for the price of the item. (Items over $499.99 must be returned within 14 days of the original shipment date.) Note: We follow standard CD and DVD return policies. DVDs are nonreturnable if the cellophane is opened. Shipping and handling fees are nonrefundable.
Please note: Jewelry that has been sized can not be returned.
Extended Holiday Return Policy: Items ordered between November 1 and December 23 may be returned or exchanged until January 31.
How do I return an item?
To return an item, please complete the reverse side of your invoice and enclose it with the returned merchandise. For your protection, merchandise must be returned prepaid and insured via UPS, FedEx, or U.S. mail. For your convenience, an address label can be found on the front of the invoice. Please return one (1) item per package. Any items returned beyond the designated time frames, if accepted, will be subject to a restocking fee.
Can I return a “Scratch and Dent” purchase?
All Scratch and Dent items are advertised as “non-returnable.” The defect in the merchandise is clearly advertised. If the item’s defect is greater than advertised, we will allow you to return the item, but Customer Care must verbally authorize returns on all Scratch and Dent items. If you want to return a Scratch and Dent item, you must contact us at (800) 550-8393.
I misplaced my pack slip/return label. What should I do?
Call Customer Care (800) 550-8393. You may also contact us via email at CustomerCare@JTV.com. Please allow 24 to 48 hours to receive a response. So that we may assist you better, please have your Order Number and/or Customer ID readily available when you contact us. (See My Account for Customer ID and Order History.)
How can I check on a return?
After a return is received, an email notification is sent to the email address on file. The return will also be listed beneath the original order number in your order history. To check your order history, log in to My Account and select “GO” under Order History.
How long does it take Jewelry Television® to issue credit?
After we receive your return, we will begin the refund process. Please allow up to 14 business days to receive your refund.
How will I know when Jewelry Television® has received my return?
After a return is received, an email notification is sent to the email address on file (to change email see My Account). The return will also be listed beneath the original order number in your order history. To check your order history, sign in at My Account and select “GO” under Order History.
How/when will my refund be processed?
Refunds are issued to the original method of payment. Credit/debit card transactions are refunded back to the credit/debit account. Please allow up to 14 business days to complete the transaction.
Orders placed via eCheck (television purchases only) are refunded via check. Please allow three to four weeks to receive your refund check via United States Postal Service.
eCheck orders are held 7 - 8 days prior to shipment, giving us time to receive
any eCheck returns (unpaid) and prevent shipment. If a customer cancels their
order after an eCheck is submitted but before the product ships the refund
generates but is held until the 7 - 8 day hold is fulfilled. On the 8th day
the refund is submitted electronically to credit the customer’s checking
account.
When merchandise is returned, the eCheck refund follows the same process as a
credit card refund, although customers should see the funds process to their
account within 2 to 3 business days from the date JTV submits the refund
request.
Why is my refund not on my credit/debit card statement?
After the transaction is finalized from Jewelry Television® to your financial institution, the financial institution must post it to your account. Generally, this is processed within seven business days. Depending on their policies, posting may take up to thirty (30) days from the date we returned it to your financial institution. Jewelry Television® is not responsible for the posting policies of your financial institution. If you have questions, contact your financial institution directly.
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