How will my item be delivered?
Standard shipping for all packages will be through various methods. Please refer to the shipping chart below for the different methods determined by order price. Jewelry Television® will only ship packages via an expedited carrier when a customer asks to expedite their shipping and pays an additional fee.
|
Price
|
Weight
|
Carrier
|
| up to $200.00 |
2 lbs. or less
|
USPS
|
| up to $200.00 |
2 lbs. or more
|
Expedited Carrier
|
| $200.00 - $3000.00 |
2 lbs. or less
|
USPS, Signature Required
|
| $200.00 - $3000.00 |
2 lbs. or more
|
Expedited Carrier, Signature Requried
|
| over $3000.00 |
No restrictions
|
Expedited Carrier, Signature Required
|
| International |
No restrictions
|
Expedited Carrier
|
| Orders Over 14 Days |
No restrictions
|
Expedited Carrier
|
| Short Ship Orders |
No restrictions
|
Expedited Carrier, Signature Required
|
| Claims Orders |
No restrictions
|
Expedited Carrier, Signature Required
|
| Exchange Orders |
No restrictions
|
Expedited Carrier, Signature Required
|
How do I know when my order will arrive?
When you place an order with Jewelry Television®, the product normally delivers within 10 to 14 business days. If you select expedited shipping, you should receive your order within five business days. If you select express shipping, you should receive your order within three business days.
How long does it take to reship an item?
Once we receive a returned item for exchange, please allow 10 to 14 business days to complete a reshipment.
Can I have an item shipped to another address?
You may have your order shipped to an alternative address. During the ordering process, you will have the opportunity to create and name multiple shipping locations, such as "home," "work," "Mom's," etc.
What are the shipping prices per order?
|
Shipping
Method
|
First
Item
|
Each Additional
Item
|
| Standard |
$6.99
|
$3.99
|
| Expedited |
$11.99
|
$9.99
|
| Express |
$16.99
|
$14.99
|
| International (Canada & Mexico) |
$18.99
|
$16.99
|
| International (Other) |
$22.99
|
$20.99
|
1. Standard – All package shipped via USPS. Ships within 14 business days.
2. Expedited – Package is shipped via expedited carrier at additional cost of $5.00. Delivers within five business days. Note: Expedited shipping to a P.O. box will ship via USPS.
3. Express – Package is shipped via expedited carrier at additional cost of $10.00. Delivers within three business days. Note: Express shipping to a P.O. box will ship via USPS.
4. International (Canada & Mexico) – Package is shipped via expedited carrier. Delivers within two weeks.
5. International (Other) – Package is shipped via expedited carrier. Ships within two weeks.
*Items addressed to a P.O. box will be shipped via USPS.
*Items addressed to AFB/FPO will be shipped via USPS.
What are the shipping charges on broadcast orders?
|
Item Price
|
Shipping Charge
|
| $1.00 up to $9.99 |
$4.50
|
| $10.00 up to $100.99 |
$7.52
|
| $101.00 up to $200.99 |
$8.74
|
| $201.00 up to $300.99 |
$9.97
|
| $301.00 up to $400.99 |
$11.17
|
| $401.00 up to $500.99 |
$13.48
|
| $501.00 up to $600.99 |
$14.68
|
| $701.00 up to $800.99 |
$17.09
|
| $801.00 and over |
$18.28
|
Note: Standard shipping for all packages will be through various methods. Packages are only shipped via expedited carrier when a customer asks to expedite their shipping for an additional fee.
Why didn't my whole order arrive at the same time?
At Jewelry Television®, we ship each item as soon as it is fulfilled and packaged. This speeds delivery time, so our customers can enjoy their purchases sooner.
This also means that all items are shipped individually. So, if an order contains multiple items, they may ship at different times. This process allows us to maintain our low prices while expediting delivery times.
You will receive an email notification for each item number as it ships.
Part of my order is missing. What should I do?
We apologize for the difficulty you have encountered with your order. Our Customer Experience Service Team will be happy to help resolve this situation. For your convenience, our service team is available via telephone Monday through Friday from 7:00am to midnight and on Saturday from 9:00am to 7:00pm. (All times are Eastern). To contact one of our representatives, dial 800-550-8393. You may also contact us via email at CustomerCare@JewelryTelevision.com. So that we may assist you better, please have your Order Number and/or Customer ID readily available when you contact us (see My Account for Customer ID and Order History). We look forward to serving you.
I received my package, but it has been damaged by the carrier. What should I do?
Our Customer Experience Service Team will be happy to help resolve this situation. For your convenience, our service team is available via telephone Monday through Friday from 7:00am to midnight and on Saturday from 9:00am to 7:00pm. (All times are Eastern). To contact one of our representatives, dial 800-550-8393. You may also contact us via email at CustomerCare@JewelryTelevision.com. We look forward to serving you.
Why do you ship items individually?
Jewelry Television® ships each item individually in order to maintain “real time” shipping procedures. Each item is shipped as soon as it is fulfilled and packaged. Thus, none of your items are held up while waiting for a remaining portion of your order.
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