Help
General
Shipping
Returns
Orders
Broadcast/Programming
Auctions
Account
Stories
Contact Us

For questions and/or
comments, please call
800-581-3002
JewelryTelevision.com


How can we help?




How do I set up an account?
How do I edit my account information?
What should I do if I forget my password?
Can you change my account information?
Tips on contacting Customer Care.




How do I order merchandise?
Do I need a different account to order online?
What if I forget my password?
What are your payment options?
How can I check the status of my order?
Why is my order on "Hold"?
Why is my order "unable to authorize"?
What is "Waiting to Ship"?
How/when will my order ship?
Why haven't I received my order?
Can I cancel my order via email?
How do I apply a coupon to my order?




How is a product delivered?
How do I know when my order will arrive?
How long does it take to reship an item?
Can I have an item sent to another address?
What are shipping prices per order?
What are shipping charges on broadcast orders?
Why didn't my entire order arrive at the same time?
Part of my order is missing. What should I do?
I received my package damaged by the UPS/Fedex. What should I do?
Why do you ship items individually?




Where can I find you on television?
How can I find when a specific host will be on air?
Why is Jewelry Television® programming only available at certain times?
Can I contact a favorite show host?
How do I use the live viewer?


How do I participate in auctions?
How do I bid on an item from my bid history?
What are 1-hour auctions?
How do I know if I won an auction?
Can you cancel/place bid?
How do I retract/delete my bid?
What is a maximum bid?
Why are there multiple bids for the same amount?
Can I return an auction item?




What is your return policy?
How do I return an item?
Can I return a "Scratch and Dent" purchase?
I misplaced my pack slip/return label. What should I do?
How can I check on a return?
How long does it take Jewelry Television® to issue credit?
How will I know when Jewelry Television® has received my return?
How/when will my refund be processed?
Why is my refund not on my credit/debit card statement?




How do I contact Customer Care?
Do you offer a Satisfaction Guarantee?
Is my information safe?
Is my information private?
How do I become a vendor?




Do you offer ring sizing?
Where can I find information about specific gemstones or jewelry?
Will you be getting any more of this item?
When will I receive my appraisal?
Can I order an appraisal for products that do not mention appraisal?




Privacy policy
User agreement
Terms and conditions


We at Jewelry Television® want you to be completely satisfied with your purchase. If you're not satisfied, send it back in it's as-shipped condition within 30 days of date received. Items over $500 must be returned within 14 days of date received. Please complete and include the Satisfaction Guarantee return form on the back of your invoice.
More