How do I contact Customer Care?
Telephone:
For your convenience, our Customer Care department is available via telephone 24 hours a day. To contact one of our waiting representatives, dial 800-550-8393.
E-Mail:
You may also contact us via E-mail at CustomerCare@jtv.com. Due to the large volume of questions, our normal response time is 24 to 48 hours.
Tips on contacting Customer Care
When contacting Customer Care, please provide details directly related to your concern such as order number, customer number, telephone number, or item number. This will make it easier for us to effectively respond to your request.
Do you offer a Satisfaction Guarantee?
We at Jewelry Television® want you to be completely satisfied with your purchase. If you're not, send it back in its as-shipped condition within 30 days of receipt. Items over $500 must be returned within 14 days of receipt. Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your own protection, merchandise should be returned prepaid and insured via UPS, FedEx, or U.S. mail. Send all returns to: Jewelry Television®, Customer Returns, 190 Hayfield Rd., Knoxville, TN 37922. For your convenience, a pre-addressed return label can be found on the bottom front of your invoice. Please return one item only per package. Shipping charges are nonrefundable.
What are your Terms and Conditions?
Read Jewelry Television® User Agreement.
Is my information safe?
Your information is safe and secure with Jewelry Television®. Using industry standard Secure Sockets Layer (SSL) transmissions, we provide optimum protection for secure online commerce transactions. All of your personal information is encrypted, so that it cannot be read or accessed as it travels across the Internet. Our SSL is consistently verified through VeriSign®. Click on VeriSign® logo to verify.
Is my information private?
The information we obtain from our customers helps us provide the best possible service. Jewelry Television® does not sell, rent or exchange this information for commercial purposes.
Read the complete Jewelry Television® Privacy Statement
How do I become a vendor?
Simply complete the New Vendor Questionnaire. After you complete this form, it will be sent to our Merchandisers for review. After review, they will contact you.
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